Shipping and Return Policy
We Offer Free shipping with no minimum purchase
FREE Shipping on your order
Once your order is placed, you will receive a confirmation email with your order details included. Once your order is placed, you have 24 hours to cancel or modify your order.
Pieces are shipped via UPS or USPS with insurance covering your order based upon the value of each piece. JIM JEWELERS is not responsible for any shipping delays caused by the shipping carrier. Once your item is shipped you will be sent tracking information, as a signature is required upon delivery.
All sales are final. Returns are not accepted unless the item is damaged or there was a mistake on our part.
In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a month after delivery. If we believe the item was intentionally damaged or misused, we reserve the right to refuse any exchange or return. We do cover repairs up to a month after receipt of your order, and after that will charge our cost. Repairs can take up to 3 days, depending on the nature of the repair. In the event your piece goes on sale within one week of purchasing, we will honor a price adjustment on your order.
Please Contact us for international shipping, customers are responsible for all taxes/duties that are required when going through customs.
Text and call: 213-663-3384